Quality has been widely defined as "meeting or exceeding customer expectation" a criterion that also happens to be the focus of CRESTANI management model.
We firmly believe that if we meet all the requirements, we will end up satisfying the customer - hence, grow the business.
The new management model is nothing more than a discipline for seeing your entire organisation: the interrelationships among people and processes that determine success.
At present, we are dealing with issues such as:
- Aligning internal processes with customer satisfaction
- Putting everybody in the company to work on shared goals
- Facilitating a long-term approach to continuous improvement
- Understanding and improving all our critical processes
- Promoting prevention rather than reaction
- Seeking ways to be faster and more flexible throughout the organisation
- Satisfying your customer
- Valueing results
The system is actually organised around customer satisfaction, which makes knowing what our customers expect and require the most important job our Company has.
